Products sold in the Spareza online store are covered by a 1–2 year warranty.

Warranty cases:

- Manufacturing defects identified during inspection

- The auto part was installed in an official authorized service center of the manufacturer

Non-warranty cases:

- Incorrect installation of the auto part on the vehicle

- Installation in a non-official authorized service center of the manufacturer

- Use of low-quality fuel (for auto parts related to the fuel system)

- Damage caused during operation (e.g., car accidents or similar incidents)

By confirming the order, the customer automatically agrees to our Terms of Service.

In case of external damage:

When receiving the package, inspect it for any damage.

Report any damage to the exterior of the package to the delivery company.

In case of internal damage:

If the product inside the package is damaged or part of the order is missing, notify Spareza staff within 10 business days.

You can create a new return request in your personal account under the Returns section, specifying the reason as "damaged/incomplete product."

Or contact us by email: [email protected]

! Compliance with the above timeframe is crucial, as we cannot exceed the fixed reporting period set by the carrier for transport insurance coverage.

Spareza specialists assist in selecting the part based on the vehicle's VIN provided by the customer but are not responsible for verifying the part's accuracy before installation.