Frequently asked questions
Quick answers about parts, compatibility, payment, delivery, returns and your account.
Finding the correct part
How do I find parts for my exact vehicle?
Select the make, year, model and exact engine. The chosen vehicle remains active while you browse compatible catalogue categories.
Can I search using an article or OEM number?
Yes. Enter the number in the main search without unnecessary spaces. Results may include matching alternatives from several brands.
What if I am not sure that a part fits?
Use the VIN compatibility request before ordering. Include the 17-character VIN and the part name or number so a specialist can review the request.
Does a compatibility check guarantee installation?
Compatibility is checked against the information supplied and catalogue data. Vehicle modifications, incomplete VIN information and installation requirements can still affect the final result.
Orders and payment
Which payment methods are available?
Available methods are shown during checkout. They may include card payment, supported digital wallets and bank transfer for approved customer accounts.
Where do I see VAT?
VAT, delivery and the final order total are shown separately in the order summary before payment.
Can a company place an order?
Yes. Add the company and VAT information in the billing details. Eligibility and tax treatment depend on the supplied details and applicable rules.
Delivery and tracking
Which delivery companies do you use?
Available services can include FedEx, DHL and store pickup. The exact options, price and estimate are shown for the delivery address during checkout.
When will my order be dispatched?
The product page and checkout show the relevant availability. Orders ready before the stated business-day cutoff may be dispatched the same day.
How can I track an order?
Use Track your order with the order number and matching email. Tracking becomes available after the parcel is dispatched.
Can one order arrive in several parcels?
Yes. Products may be supplied from different warehouses or require separate carrier services. Tracking details identify each dispatched parcel.
Returns and warranty
How do I request a return?
Registered customers can submit a request from their account. Other customers can use the contact form with the order and article numbers. Wait for confirmation before sending goods.
What condition must a returned product be in?
A standard return should be unused, uninstalled, complete and in resalable condition with its original packaging, labels, accessories and documents.
How do I submit a warranty claim?
Send the order number, product details, vehicle information and a clear description of the defect. Photos or diagnostic information may be requested during review.
Account and privacy
Do I need an account to order?
Checkout availability determines whether guest ordering is offered. An account makes it easier to view orders, shipments, saved vehicles, price lists and return requests.
How is my VIN used?
The VIN is used to identify the vehicle, answer compatibility requests and document related support. It is not published on the website.